Our Billing Policy
LearnEd uses flexible subscription payment plans. Each customer commits to a weekly set of tutoring when they start with LearnEd. If you have any issues, please reach out to our support team using the chat in the bottom right and we'll resolve this for you as fast as possible.
Pricing
Each lesson has a set price depending on the tutor's level and other factors. We reserve the right to update this price from time to time, but will always let you know in advance.
Payment
All lessons are paid for upon completion of the lesson. We recommend you have the funds available to cover the cost of the lesson in your nominated account prior to the lesson date. When a lesson is completed, we will:
Calculate the cost of the lesson
Deduct this amount from any balance that you have.
If your balance does not cover the cost of lessons, the remainder will be charged.
If your payment method is via a credit or debit card a 1.75% surcharge will be applied. No surcharge is applied if paying with BECS Direct Debit.
If you are on a prepaid plan, we will charge you once your balance is lesson than one lesson worth.
The renewal amount will be calculated based on your payment frequency, (e.g. 10 weekly, etc.) multiplied by the weekly cost of your tutoring minus any discounts that you receive.
For example, if you are receiving 1 hour per week of tutoring at a rate of $75 per hour and your payment frequency is 10 weekly, the renewal amount will be $750, calculated at 10 weeks multiplied by $75 per week. You won't be charged again until your account balance reaches zero. If a lesson occurs with less than 10 days notice, you will be charged once it is scheduled.
If payment is unsuccessful, we will contact you and attempt repayment. If the lesson is still unpaid two days prior to the lesson, the lesson will be paused. You can still make payment for the lesson and the lesson will be unpaused. If payment has still not yet been made 1 day before the lesson, the lesson will be cancelled but you will still owe a cancellation fee equal to the cost of the lesson. We may pause any upcoming lessons until payment is completed.
Any scheduled lessons that aren't attended by the student need to be rescheduled pursuant to LearnEd's rescheduling, pause and cancellation policy. Note: notice periods apply for rescheduled lessons.
Viewing Invoices and Balances
You can view your account balance on your latest invoice in the LearnEd portal at https://portal.learned.au and going to "Plans and Payments". On this page you can view your payment plan as well as your invoices and latest balance.
If you haven't created your portal account yet, you can create one here: https://portal.learned.au/create-account
Payments will cease when you decide to cancel your LearnEd tutoring service in accordance with our rescheduling, pause and cancellation policy.
Payment Method
You can pay for your LearnEd tutoring service using an Australian bank issued credit card or debit card, or using our BECS direct debit service linked to your Australian bank account. You must have a valid payment method on file and a positive credit balance to receive your tutoring service. Your payment details are not visible to any LearnEd administrator or tutor and your payment details are protected and securely encrypted by Stripe. Stripe is a world leading payment provider which uses AES-256 banking level encryption to keep your details secure. Millions of businesses and customer around the world use Stripe.
Read more about updating your payment method or details here.
Refunds
Your lesson credits are non-refundable, but we do offer refunds if we have not delivered the service to a satisfactory level. If a refund is processed, it may take up to 5-10 business days for the refund to appear in your account.
Need to contact us?
If you have any questions about your plan, payment method or payment amount please contact our friendly support team using the chat button in the bottom right of your screen. You can also give us a call on the telephone numbers on our contact page.