Please see below some of our commonly asked questions. If you have other questions, please refer to our help centre

All our lessons are conducted either online in our innovative virtual classroom or in-person at a physical location such as the student's home.

We hire tutors of all types. Broadly speaking, they fall into one of three categories: university students with high ATARs and exceptional teaching skills; qualified teachers; and experienced tutors with a record of success.

We hold a very high standard in who we hire. Our tutors are all interviewed and vetted to ensure a great learning experience.

Yes. Homework is an important part of solidifying learning between lessons. Tutors will assign homework between lessons, depending on the student's age, level and upcoming tests/assignments. If the homework being set is too much or too little, please feel free to discuss this with your tutor.

We provide guidance to our tutors, but ultimately they will adjust their lesson plans based on each student's level and progress. This means that you get a personalised program, while still ensuring quality. Our tutors are guided by the respective curriculum relevant to the subject you are learning.

Our tutoring is highly flexible and can accommodate your schedule. You can add lessons at any time. You can also reschedule any one to one lesson with 24 hours notice. This is done through our convenient LearnEd Portal. Rescheduled lessons should be completed within 30 days of the original schedule date.

Yes. You will have their email and phone number if you ever need to reach them. You tutors contact details will be emailed to you when you are initially assigned to them, and you can also find their details in the LearnEd Portal.

You will have the same tutor every week. If you have multiple subjects you may have different tutors. In limited circumstances we may need to reallocate you to another tutor (this is typically because the tutor decides to stop tutoring). We can also change your tutor at your request if you feel like they aren't the right fit.

We recommend finding a quiet spot so that the student can remain focused on the lesson.

When you pay for a 10 weekly package, those credits are not refundable. However you can use them across any tutor, subject or student. If you are not sure about committing for a longer time period, we recommend a weekly package.

Yes, our Stripe hosted billing system accepts bank transfer (AU customers only) with a BSB and account number. US customers can still pay via a debit card linked to a bank account. All details are encrypted and stored securely.